Team Lead, Consumer Lending (Telesales)

Lead, supervise, coach, and motivate a team ofTelesales teamto consistently achieve and exceed their monthly lending targets.

Drive aminimum 100% team target achievementthrough effective performance management, sales planning, monitoring, and coaching.

Develop and implement strategies to increase loan applications, conversions, and quality disbursements while maintaining appropriate credit and KYC standards.

Identify, develop, and maintainnew lending channels, platforms, partnerships, and customer acquisition avenuescapable of generating sustainable consumer lending volumes.

Build and manage a robustlead-generation pipeline, ensuring sufficient quality leads are continuously made available to Telesales team members for conversion and disbursement.

Monitor individual and team performance using key metrics including leads generated, conversion rates, applications, approvals, disbursements, repayment performance, and portfolio quality.

Train and continuously develop Telesales team members onproduct knowledge, sales techniques, customer engagement, KYC/credit requirements, approved processes, and compliance standards.

Oversee the onboarding of new team members and ensure full integration into the team

Establish structured sales routines, call monitoring, coaching sessions, and performance reviews to improve productivity and conversion rates.

Work closely with Credit, Operations, Risk, IT, and Business Development teams to manage process bottlenecks and improve lending turnaround time.

Ensure that sales activities are aligned with the Bank'scredit policy, responsible lending principles, customer protection requirements, and approved lending processes.

Analyse portfolio and sales performance to identify opportunities, weaknesses, and corrective actions.

Take ownership of team performance and ensure underperforming officers receive timely coaching, support, and performance interventions.

Develop innovative strategies to expand the Bank's consumer lending portfolio while maintaining sustainable portfolio quality.

Bachelor's degree inFinance, Economics, Business Administration, Accounting, or a related discipline.

Minimum3–5 years' experiencein consumer lending, telesales, digital lending, banking, microfinance, fintech, or a related financial services environment, with proven team leadership experience.

Demonstrated ability tobuild and lead high-performing telesales teams.

Strong understanding of consumer lending, loan origination, customer acquisition, KYC, credit processes, and portfolio management.

Proven track record of achieving or exceedingsales and disbursement targets.

Strong lead-generation, business development, partnership, and customer acquisition skills.

Excellent communication, coaching, negotiation, analytical, and people-management skills.

Ability to work in atarget-driven and performance-oriented environment.

Strong understanding of credit risk and the ability to balanceloan growth with portfolio quality.