Clickatell
Clickatell runs an AI-powered chat commerce platform letting businesses engage, support and transact with customers over SMS, WhatsApp and other chat channels, with operations in Nigeria.
Clickatell is a chat commerce company founded in 2000. It provides an AI-powered platform that lets businesses engage, support and transact with customers over SMS, WhatsApp and other chat channels, handling full customer journeys from conversation to checkout within the chat app. Its Chat Commerce Platform is used by more than 10,000 businesses across over 220 countries. The company is headquartered in Silicon Valley and also operates in Canada, South Africa and Nigeria.
The firm's work spans several technical areas: AI-powered chat commerce, mobile and SMS messaging, conversational commerce, chat payments and tokenized payments, and digital identity and KYC. Its SMS API, which connected businesses to consumers with four lines of code, enabled the first internet-to-mobile SMS. Later firsts include tokenized WhatsApp payments and KYC chat banking.
Clickatell's platform serves customers in banking, retail, telecoms and healthcare. It describes its purpose as transforming chat into a channel for customer engagement, support and transactions.